Refund policy

Return or Exchange Eligibility:

• You have 7 days from the date of delivery to claim for a return or exchange if:
• The item(s) is faulty, damaged, or defective at the time of delivery.
• The product(s) must be unused, in the original packaging.

How to Apply for a Return:

• Notify us within 7 days of delivery by writing to kapspakistan@gmail.com or by calling at 03097223954.
• Provide photographic evidence of the defective item via email within 7 days of purchase before any claims can be processed.

Return Shipping Costs:

• Customers are responsible for the cost of returning the items to us, but we charge ZERO for sending you back the replacement.
• In case of a defective piece received by the customer, the cost of delivery charges will be reimbursed via bank transfer.

Return Processing Time:

• We aim to process all returns within 5-7 working days of receiving the returned item.
• During busy sale events, please allow up to 14 working days for your return to be processed.

Refund Policy:

• We do offer refunds in case the item is damaged or if there was a mistake by the packing staff and the product received does not match the product you ordered.
• In the case of a refund, shipping and handling charges will not be refunded.
• The minimum period for processing a refund is 7-10 working days.

Returns: Sale & Discounted Products:

• Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by the packing staff and the product received does not match the product you ordered.

Non-Support Scenarios:

• Exchange requests made outside the specified time frame.
• The product is damaged because of use.
• The product was tampered.

Contact Us:

• For further queries about exchanges and returns, please contact us at 03097223954 or email us at kapspakistan@gmail.com